Sarah Johnson
via WhatsApp • 2 min ago
Hi, I'm having trouble logging into my account. It says my password is wrong but I'm sure it's correct 😕
Hi Sarah! I'd be happy to help you regain access. I'll send a password reset link to your email now. Click the link and you'll be able to set a new password. Let me know if you need anything else! 🔐
更快响应
成本降低
客户满意度
客户支持
卓越支持 所需的一切
AI自动回复
使用从知识库学习的智能AI即时回答常见问题。
智能路由
根据技能、可用性和语言将复杂问题路由给合适的客服。
预设回复
使用常见问题和场景的预设回复节省时间。
SLA管理
跟踪响应时间，通过自动提醒确保承诺达成。
客户历史
在一个地方访问所有渠道的完整对话历史。
分析仪表板
监控团队绩效、响应时间和客户满意度指标。
Customer Support FAQs
How much can AI automation handle?
Our AI handles 60-80% of common support queries automatically, including FAQs, order status, returns, and troubleshooting. Complex issues are seamlessly transferred to human agents with full context.
What channels are supported?
Support customers on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, Email, Webchat, WeChat, LINE, Viber, and 50+ other channels — all from one unified inbox.
Can I set up different response times for VIP customers?
Yes! Create SLA tiers based on customer segments, subscription level, or urgency. Set automatic escalation rules and alerts to ensure priority customers get faster responses.
Does it work with my existing helpdesk?
Absolutely. We integrate with Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, and other popular helpdesk tools. Two-way sync keeps everything in harmony.
How do agents collaborate on tickets?
Agents can @mention teammates, add internal notes, transfer conversations, and share ticket ownership. Managers can monitor all conversations and jump in when needed.
探索更多
发现相关的产品、解决方案和渠道，它们配合使用效果更佳。