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Customer Support
Automate responses, reduce wait times, and delight customers across all messaging channels with AI-powered support.
Sarah Johnson
via WhatsApp • 2 min ago
Hi, I'm having trouble logging into my account. It says my password is wrong but I'm sure it's correct 😕
Hi Sarah! I'd be happy to help you regain access. I'll send a password reset link to your email now. Click the link and you'll be able to set a new password. Let me know if you need anything else! 🔐
Faster Response
Cost Reduction
Customer Satisfaction
Customer Support
Everything You Need for Exceptional Support
AI-Powered Auto-Replies
Answer common questions instantly with smart AI that learns from your knowledge base.
Smart Ticket Routing
Route complex issues to the right agent based on skills, availability, and language.
Canned Responses
Save time with pre-written replies for frequent questions and scenarios.
SLA Management
Track response times and ensure commitments are met with automated alerts.
Customer History
Access complete conversation history across all channels in one place.
Analytics Dashboard
Monitor team performance, response times, and customer satisfaction metrics.
Customer Support FAQs
How much can AI automation handle?
Our AI handles 60-80% of common support queries automatically, including FAQs, order status, returns, and troubleshooting. Complex issues are seamlessly transferred to human agents with full context.
What channels are supported?
Support customers on WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, Email, Webchat, WeChat, LINE, Viber, and 50+ other channels — all from one unified inbox.
Can I set up different response times for VIP customers?
Yes! Create SLA tiers based on customer segments, subscription level, or urgency. Set automatic escalation rules and alerts to ensure priority customers get faster responses.
Does it work with my existing helpdesk?
Absolutely. We integrate with Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, and other popular helpdesk tools. Two-way sync keeps everything in harmony.
How do agents collaborate on tickets?
Agents can @mention teammates, add internal notes, transfer conversations, and share ticket ownership. Managers can monitor all conversations and jump in when needed.
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