Dexo.chat + Slack
Customer messages in your team Slack
Get notified in Slack when customers message on WhatsApp, Telegram, or any channel. Collaborate with your team and respond faster.
Key Features
Powerful integration for smarter customer communication
Real-time Notifications
Get instant Slack alerts when new customer messages arrive.
Channel Routing
Route messages to specific Slack channels based on topic, priority, or team.
Quick Replies
Reply to customers directly from Slack using slash commands.
Team Collaboration
Discuss customer issues in threads before responding.
Use Cases
- Get notified of new customer messages instantly
- Route VIP customer messages to dedicated channels
- Collaborate on complex customer issues in threads
- Reply to urgent messages directly from Slack
- Track team response times and patterns
Setup Guide
Add Dexo.chat app to your Slack workspace
Select channels for notifications
Configure notification rules and filters
Start receiving customer messages in Slack
Frequently Asked Questions
Can I reply to customers from Slack?
Yes, use the /dexo reply command or click the Reply button in notifications.
How do I filter which messages go to Slack?
Configure rules based on channel, tags, keywords, or customer attributes.
Does it work with Slack Connect?
Yes, you can receive notifications in Slack Connect channels.
Can different teams get different notifications?
Yes, route messages to different channels based on topic, team assignment, or custom rules.
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