Healthcare
6 min read
Telemedicine Platform Scales to 50K Consultations/Month
A telemedicine startup needed to scale patient communication without hiring hundreds of agents. With Dexo.chat, they grew from 5,000 to 50,000 monthly consultations while maintaining quality.
*Growth achieved over 18 months
Telemedicine Platform
80+ employees
India
10x
Consultation Volume
95%
Show Rate
70%
Self-Service Rate
10
Languages Supported
The Challenge
Rapid growth created communication bottlenecks:
- Manual appointment booking couldn't scale
- Patients missing video call links
- No way to share prescriptions securely
- Follow-up reminders falling through cracks
- Language barriers with regional patients
The Solution
Dexo.chat enabled scalable patient care:
Self-Service Booking
Patients book, reschedule, and cancel via WhatsApp chatbot.
Consultation Flow
Automated video link delivery and reminder sequence.
Secure Document Sharing
Prescriptions and lab results sent via encrypted WhatsApp.
Multi-Language Support
AI chatbot communicates in 10 regional languages.
"We 10x'd our consultations without 10x'ing our support team. Dexo.chat made healthcare accessible at scale."
The Results
Over 18 months:
10x
Consultation Volume
From 5K to 50K monthly
95%
Show Rate
For video consultations
70%
Self-Service Rate
Bookings without agent
10
Languages Supported
For regional coverage
Key Takeaways
Self-service booking enables massive scale
Automated reminders ensure high show rates
Multi-language support expands addressable market
WhatsApp is the preferred channel for healthcare in emerging markets
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