Real Estate
4 min read
Property Management Firm Reduces Tenant Calls 73%
A property management firm was overwhelmed with tenant inquiries. After implementing Dexo.chat's self-service automation, they reduced inbound calls by 73%.
*Managing 5,000+ residential units
Property Management Company
50+ employees
Australia
73%
Fewer Calls
24 hrs
Maintenance Response
91%
Tenant Satisfaction
100%
Emergency Coverage
The Challenge
Tenant communication was overwhelming:
- 500+ daily calls from tenants
- 70% of calls for simple requests
- Maintenance requests falling through cracks
- Tenants frustrated with hold times
- After-hours emergencies missed
The Solution
Dexo.chat enabled tenant self-service:
Maintenance Portal
Tenants submit and track maintenance requests via WhatsApp.
Rent & Documents
Easy access to statements, receipts, and lease documents.
Emergency Routing
After-hours emergencies routed to on-call staff instantly.
Community Updates
Building announcements and updates via broadcast.
"Our property managers can focus on high-value work now that routine requests are automated."
The Results
Across all managed properties:
73%
Fewer Calls
Handled via self-service
24 hrs
Maintenance Response
Down from 72+ hours
91%
Tenant Satisfaction
Annual survey rating
100%
Emergency Coverage
With automated routing
Key Takeaways
Most tenant inquiries can be self-service
Mobile-first communication improves response
Automated routing ensures 24/7 coverage
Happy tenants mean lower turnover
Ready to achieve similar results?
Join 1,000+ businesses using Dexo.chat to transform customer engagement.
Start Free Trial