Healthcare
4 min read
Pharmacy Chain Increases Refill Revenue 89% with Reminders
A retail pharmacy chain wanted to improve medication adherence while growing prescription refill business. Using Dexo.chat's reminder system, they increased refill revenue by 89%.
*45-store chain serving 200,000+ patients
Retail Pharmacy Chain
500+ employees
United States
89%
Refill Revenue Increase
73%
Refill Rate
94%
Pickup Rate
25%
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The Challenge
Patients were missing refills:
- Only 50% of prescriptions were being refilled
- Patients forgetting to pick up ready prescriptions
- Manual outbound calls too resource-intensive
- No visibility into patient medication schedules
- Missed opportunity for health consultations
The Solution
Dexo.chat automated the refill journey:
Refill Reminders
Proactive WhatsApp messages when prescriptions are due for refill.
Ready Notifications
Instant alerts when prescriptions are ready for pickup.
Easy Reorder
One-tap refill requests directly from WhatsApp.
Pharmacist Chat
Direct messaging with pharmacists for medication questions.
"Better adherence means better health outcomes for patients and better business for us. It's a true win-win."
The Results
Within 12 months:
89%
Refill Revenue Increase
From automated reminders
73%
Refill Rate
Up from 50% baseline
94%
Pickup Rate
For ready prescriptions
25%
More Consultations
Via pharmacist chat
Key Takeaways
Proactive reminders significantly improve adherence
One-tap reorder removes barriers to refills
WhatsApp pharmacist access adds value
Medication adherence is a revenue opportunity
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