Food Delivery App Cuts Support Costs 60% with AI Chatbot
A rapidly growing food delivery app was drowning in support requests. After deploying Dexo.chat's AI chatbot, they cut support costs by 60% while actually improving customer satisfaction.
*Growth-stage company with 500,000+ monthly orders
The Challenge
Rapid growth created support chaos:
- 15,000+ daily support requests during peak hours
- Support costs growing faster than revenue
- 80% of queries were repetitive (order status, refunds)
- Long wait times causing negative reviews
- Difficult to scale team for demand spikes
The Solution
Dexo.chat AI handled the high-volume support:
Order Tracking Bot
Real-time order status and ETA updates via WhatsApp.
Automated Refund Processing
AI handles standard refund requests end-to-end.
Smart Escalation
Complex issues routed to specialized agents with full context.
Peak Load Management
AI scales instantly during rush hours and holidays.
"We were about to double our support team. Dexo.chat let us handle 3x the volume with the same team, and satisfaction actually went up."
The Results
After implementing Dexo.chat:
Key Takeaways
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