E-Commerce
5 min read
Furniture Store Boosts AOV 67% with WhatsApp Product Consultation
A premium furniture retailer needed a way to provide the showroom consultation experience online. Using Dexo.chat's WhatsApp commerce features, they increased average order value by 67%.
*High-ticket items requiring personalized guidance
Premium Furniture Retailer
75+ employees
Europe
67%
Higher AOV
45%
Conversion Rate
23%
Lower Returns
4.9★
Service Rating
The Challenge
Online furniture shopping lacked personal touch:
- Customers hesitant to buy high-ticket items online
- No way to provide room planning advice digitally
- Low conversion rate on products over $1,000
- Lost sales to competitors with in-store experience
- High return rate from color/size mismatches
The Solution
Dexo.chat enabled virtual consultation:
Video Consultation Booking
Schedule 1-on-1 video calls with design consultants via WhatsApp.
Rich Media Sharing
Send room photos for personalized recommendations.
Product Visualization
AR previews and material samples shared in chat.
Quote & Checkout
Complete purchases directly in WhatsApp conversation.
"WhatsApp consultation bridges the gap between online convenience and showroom experience. Our customers love it."
The Results
Within 8 months:
67%
Higher AOV
For WhatsApp-assisted purchases
45%
Conversion Rate
On consultation leads
23%
Lower Returns
Better product matching
4.9★
Service Rating
For WhatsApp consultations
Key Takeaways
High-ticket items benefit from guided selling
Video consultation increases buyer confidence
Rich media sharing reduces returns
WhatsApp checkout removes friction
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