Real Estate Franchise Unifies 200 Agents on One Platform
A real estate franchise with 15 offices struggled with inconsistent client experience. Dexo.chat unified all agents on one platform, improving conversion and brand consistency.
*15 franchise locations, 200+ licensed agents
The Challenge
Franchise consistency was poor:
- Each office using different communication tools
- No visibility into lead response times
- Leads being lost or duplicated
- Inconsistent brand experience
- Franchise unable to benchmark performance
The Solution
Dexo.chat unified the franchise:
Unified Platform
All agents on one WhatsApp Business platform with franchise branding.
Lead Distribution
Automated lead routing to agents based on location and availability.
Performance Dashboard
Franchise-wide visibility into response times and conversions.
Template Library
Pre-approved message templates ensuring brand consistency.
"Finally, we have visibility into what's happening across all locations. Dexo.chat made our franchise operate as one."
The Results
Across all 15 locations:
Key Takeaways
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